RETURNS OR EXCHANGES
ALL MARKDOWN / SALE ITEMS ARE FINAL SALE
OUR GENERAL POLICY
Returns are not accepted.
We will gladly accept exchanges on any items that are in their original, unburned state, along with all undamaged packaging. Please text 360.900.6338 within 30 days of receiving your order and we will provide you with instructions to return.
If you decide to return an item(s) to Truelux, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Truelux.
Upon acceptance of the merchandise for return, we will process your refund within 10 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.
We reserve the right to reject any exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense.
Items that appear used upon inspection are not eligible for refunds or exchanges.